It's time for our second fixture in our new home!
We've taken your feedback on board from week one and made changes where possible, so please make sure you check this guide for updated information on matchday at St Helen's.
Please note: St Helen's is a cashless venue. Please make sure to bring your card with you.
Gates and ground map
See below for a full map of St Helen's.
GATE access
Gates 2, 7 and 8 will be the public access points into the ground.
We recommend using Gate 2 for access to The Terrace and Gate 7 and 8 for access to the JCP Solicitors Stand and the Family Stand.
Please note, you cannot use umbrellas inside St Helen's: if you bring them in, please keep them down! The weather is looking good for tomorrow, but there will be ponchos for sale in the club shop for £2 in case of emergencies.
Hospitality access
Premier Club guests can access the Aviary from Gate 6 from 4:45pm onwards.
The Nest guests can access Adelina's from 4:45pm onwards, before being taken over to the ground for the match.
Platinum guests can access the 1876 lounge via the clubhouse entrance on Bryn Road from 4:45pm onwards.
Accessibility
The accessible entrance is located at Gate 6. If you have any specific requirements, please inform a steward.
You can see our accessibility information here.
Opening times
The Club Shop at St Helen's will be open from 10am, and will be accessible from Gate 4.
The Ticket Booth at Gate 2 will be open from 2pm for ticket queries and resolutions only. There will be no entrance into the ground beyond the Ticket Booth at this time.
For match ticket queries and resolutions, please use the shop up until 2pm and the Ticket Booth from 2pm onwards.
Hospitality opens at 4:45pm.
Gates open at 5:45pm, with bars and food stalls open in the fanzone and at the Mumbles end of the ground.
Please note, the clubhouse is not open to the public on Ospreys matchdays. You cannot enter the clubhouse via Bryn Road or via The Terrace without a valid hospitality ticket.
Ticketing unassigned/MEMBERSHIP card collections
The ticket booth will be open on Gate 2 (Gorse Lane) for match ticket queries and resolutions from 2pm. We expect the ticket booth to be busy, so please arrive early and leave plenty of time. Please arrive prepared with your name, email address and booking reference.
If you have not received your tickets or memberships, please make yourself known at the ticket booth and arrive prepared with your name, email address and booking reference. The team will be able to assist and will get you into the game!
As a first point of contact, please check that your tickets are assigned in your Ticketpass account by logging in at Ticketpass.org. Tickets cannot be issued until they are assigned.
Any members who still need to collect their cards will be able to collect their packs from 2 til 5pm on Gate 2 only. After this time, you will not be able to collect your membership and will need to collect from the club shop on a normal opening day (Wednesday to Saturday, 10 - 5pm)
Please treat staff in the Ticket Booth with respect and patience: they will be extremely busy and will be trying their utmost to resolve all customer queries.
Parking
Parking is available at The Rec, The Swansea Baths, The Civic Centre, and Swansea University. Please note, there will be a Zyair Circus performance on Saturday, so the Rec will be exceptionally busy. If you are able, we recommend parking at either the Civic Centre or Swansea University and walking to the ground.
The Rec is charging £5 a car during Ospreys games.
Accessible Parking is available at Swansea Baths and the Rec which are a both short walk from the ground with level access. We recommend that wheelchair users park at Swansea Bath for easiest access to the ground.
Click here for our full travel plan.
Toilets
Toilets are located behind the fanzone at the town end of the ground. As of this week the toilet block in the Mumbles end corner will now be open for use.
Accessible toilets are available at the end of the JCP Solicitors Stand, opposite the Aviary Marquee and in the Mumbles end toilet block.
FANZONE AND ENTERTAINMENT
Bars and food vendors are available at in the fanzone and the Mumbles end of the ground. Following feedback, food vendors have now been distributed more evenly around the ground, with two trucks in the fan zone and two at the Mumbles end.
We'll have the following food vendors available at the game:
Mumbles End
🔥 Smokin' Griddle
🍗 Chick in Trays
Fanzone
🍜 Wok Stix
🍟 Zac in the Box
Inside the fan marquee we'll have the Ospreys Supporters Club, the Ospreys Supporters Choir and live music! Come and see them for some pre-match fun and pick up a free Ospreys flag.
We'll also be running spooktacular costume competition: come dressed to impress and be in with a chance of winning a 26/27 jersey of your choice!
Whether scary or silly, we want to see your best outfits. Meet us in the fan zone at 7pm next to the big screen if you want to take part in the costume parade on the pitch: the winner of the competition will be picked by Ospreys players.
