Privacy Policy

Ospreys Rugby Privacy Policy

Last Updated: 28th October 2025

1. Introduction

Ospreys Rugby (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect personal information relating to our players, staff, supporters, commercial partners, and all users of our services, including our websites, mobile applications, and official club activities.

 

2. Who We Are

Registered company trading name:
Ospreys Rugby Limited

Registered company address:
St Helens Stadium Bryn Road, Brynmill, Swansea, Wales, SA2 0AR

VAT number:
810785727

Company Registration number:
04730479

Contact Email:
info@ospreysrugby.com

Ospreys Rugby is the “data controller” responsible for determining how and why your personal data is used.

 

3. Information We Collect

We may collect and process the following categories of personal data:

a. Information you provide to us directly

  • Name, date of birth, and contact details (email, phone, address)
  • Payment information (for ticketing, merchandise, or memberships)
  • Account details (when registering for an online profile or newsletter)
  • Player or staff information (for employment or participation purposes)
  • Communication preferences and correspondence with us

b. Information collected automatically

When you visit our website or use our digital services, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited, links clicked, and time spent on site
  • Cookies and tracking technologies (see Section 8)

c. Information from third parties

We may receive information from:

  • Ticketing partners (e.g., TicketPass or event platforms)
  • Social media platforms (if you engage with our content)
  • Commercial and sponsorship partners
  • Public sources (e.g., news, press releases, or public databases)

 

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process ticket purchases, merchandise orders, and memberships
  • To communicate with you, including newsletters, match updates, and club news
  • To manage your online account and preferences
  • To administer competitions, surveys, and events
  • To comply with legal and regulatory obligations
  • To maintain club operations, player management, and community programmes
  • To improve our services, marketing, and supporter experience

 

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract – to provide you with goods or services you’ve requested.
  • Consent – where you have opted in to receive marketing or communications.
  • Legitimate interests – to operate and promote Ospreys Rugby in a professional and responsible manner.
  • Legal obligation – where we are required to process data by law or regulation.

 

6. Marketing and Communications

We may send you marketing communications about Ospreys Rugby events, products, and partner offers — but only if you have given consent or where it is otherwise lawful to do so.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly at info@ospreysrugby.com

 

7. Sharing Your Information

We do not sell your personal information.
We may share data with:

  • Trusted third-party service providers (e.g., ticketing providers, payment processors)
  • Commercial partners (only where appropriate consent exists)
  • Law enforcement or regulators, when required by law
  • Professional advisors (e.g., auditors, insurers, or legal counsel)

All third-party partners are bound by confidentiality and data protection obligations consistent with UK GDPR requirements.

 

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyse traffic, and deliver personalized content.
You can manage or disable cookies in your browser settings. Full details are available in our Cookie Policy

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.
After this period, data is securely deleted or anonymized.

 

10. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against loss, misuse, unauthorized access, or disclosure.

However, no internet-based system is entirely secure, and you acknowledge that transmission of data online is at your own risk.

 

11. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – request a copy of your personal data.
  • Rectification – correct inaccurate or incomplete data.
  • Erasure – request deletion of your data (“right to be forgotten”).
  • Restriction – limit how we process your information.
  • Data portability – request data in a transferable format.
  • Objection – object to certain types of processing, such as marketing.
  • Withdraw consent – if you have previously consented to processing.

To exercise any of these rights, contact us at info@ospreysrugby.com.
We may require proof of identity to process your request.

 

12. Children’s Data

Ospreys Rugby does not knowingly collect data from children under 13 years of age without parental consent.
If you believe a child has provided us with personal data without consent, please contact us immediately.

 

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, regulation, or club practices.
Any updates will be posted on this page with the updated “Last Updated” date.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Ospreys Rugby
St Helen’s, Brynmill, Swansea, SA2 0AR
Email: info@ospreysrugby.com
Phone: 01792 616500